SEWA wins Innovation Award in AI Experiments at WE3 Summit

This award acknowledges SEWA's commitment to improving customer service by integrating modern technology and innovative solutions in how they deliver electricity, water, and gas services. Their efforts aim to meet the highest global standards in providing these essential utilities.

At the awards ceremony, Majid Hareem Al Shamsi, Director of Corporate Support Services, represented SEWA and proudly accepted the award in front of a large audience of international leaders and experts in energy, water, and digital innovation.

Comprehensive digital transformation

The Sharjah Electricity, Water and Gas Authority (SEWA) has made great strides in improving its services by using new technologies. They have developed a user-friendly smart app and an online platform that provides a seamless experience for their millions of customers. This means that people can easily access SEWA's services anytime, anywhere.

These new digital tools have also helped SEWA work more efficiently in the field. They have successfully completed over 1.4 million precise digital meter readings, which boosts productivity and makes operations smoother. Overall, SEWA's efforts are making it easier for everyone to get the services they need.

“Nafaa”… AI experience

To improve its services, the Authority introduced a new virtual assistant called “Nafaa.” This assistant uses advanced technology to help users anytime, day or night. It offers quick and personalized support for things like bills, payments, technical issues, and information about usage.

Thanks to this new assistant, the Authority has made it easier for customers to get help, improved the overall experience, and is now able to provide faster and more accurate services.

Global partnerships

SEWA relies on strategic partnerships with leading global companies specializing in energy, water, and advanced technology solutions in its digital transformation journey. This ensures the continuous improvement of its services and the adoption of international best practices.

This approach has contributed to building a smart and integrated operational system that combines innovation, advanced analytics, and automated processes, enabling SEWA to achieve a qualitative leap in customer service and enhance Sharjah’s position as a leading city in smart government services.."

Majid Hareem Al Shamsi, the Director of Corporate Support Services, shared his thoughts on the recent award:

“This award is a big moment for SEWA as we continue our journey toward becoming more digital. It shows our dedication to providing new and improved services that enhance the experience for our customers. This aligns with the vision of the Sharjah government to create a modern and efficient service system. This success is the result of hard work and collaboration between the SEWA teams and our partners around the world, all working together to set a top example in smart services.”

Global recognition at WE3 Summit

The award was given out at the WE3 Summit and VIP Dinner on November 6, 2025, in Las Vegas. The Authority was honored alongside some of the world's top innovators who are making important changes in how we use energy and water.

This recognition is another milestone in the Authority's impressive journey in digital advancements, highlighting Sharjah's role as a leader in providing smart and sustainable utility services.