Sharjah Police achieved 98% customer satisfaction rate

December 11, 2025 / 4:39 PM

Sharjah 24: Sharjah Police, through its Comprehensive Police Stations Department, has made impressive strides this year, with results showing a strong commitment to improving community partnerships and enhancing the experience of those they serve. One notable achievement is the significant improvement in their Customer Happiness Centers, which are becoming increasingly efficient thanks to ongoing digital upgrades.

According to their recent feedback survey, an impressive 98% of customers are satisfied with the services provided. This remarkable score highlights the quality of service and efforts made to boost customer happiness.

In terms of how quickly services are delivered, the centers have managed to serve customers in just over one minute, with average waiting times of no more than two minutes. This shows that the centers are well-prepared and effective in providing fast and efficient services.

Since the start of the year, they have also handled over 50,000 online requests. This underscores their commitment to modernizing services and making it easier for customers to complete transactions online.

Brigadier Hamad bin Qasmuol, who leads the Comprehensive Police Stations Department, emphasized their goal of continued improvement. They are focused on enhancing electronic services and simplifying processes to make things easier for customers. By adopting the latest technology, they have been able to improve service times significantly, ensuring they meet the needs of the community swiftly.

Sharjah Police is proud of these accomplishments as part of their ongoing mission to enhance trust and customer satisfaction. They aim to provide outstanding service through innovation and a continuous drive for improvement, which aligns with the broader goals set by the leadership.