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Ahmed Musharrekh, Managing Director of Rafid Automotive Solutions, said the company’s results reflect its success in delivering integrated, customer-focused services. He noted that these achievements reinforce Rafid’s role as a strategic partner to both the public and private sectors in advancing automotive solutions.
Musharrekh added that the company remains committed to innovation and service development, contributing to simplified procedures, an enhanced customer experience, improved road safety, and practical solutions that positively impact quality of life across the emirate.
Rafid operates through four main units serving vehicle owners and drivers. The Traffic Solutions Unit recorded a 30% increase in app-based requests compared with the previous year, underscoring the effectiveness of the company’s digital transformation strategy.
The Roadside Assistance Unit saw a 16% increase in total requests and a 27% rise in app-based requests, reflecting greater reliance on digital channels for rapid service access.
The Auto-Maintenance Unit achieved 10% overall growth, with car-wash services rising by 63% and online bookings increasing by 40%.
Meanwhile, the Auto Inspection Unit recorded a 9% increase in technical inspection services, a 24% rise in Ministry of Interior–related services, and a 13% increase in total activities, indicating improved efficiency and stronger customer trust.
Rafid’s mobile application saw a 24% increase in downloads in 2025. The company introduced new features, including reporting of stone-debris incidents and fuel-pipe removal, as well as roadside services such as fuel delivery, tyre replacement, and battery boosting. It also added on-site vehicle inspections for corporate fleets.
The results were highlighted in Rafid’s 2025 Annual Performance Report, which emphasised improvements in operational efficiency and the expansion of commercial automotive solutions across the emirate.
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